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The ITIL® 4 Foundation certification provides a fundamental understanding of the ITIL framework, which is a set of best practices for IT service management (ITSM). This certification covers the key concepts, principles, and practices of ITIL 4, including the Service Value System (SVS), the four dimensions model, and the ITIL service management practices. Earning the ITIL 4 Foundation certification demonstrates your foundational knowledge of ITIL 4 and prepares you to support and enhance IT service management within your organization.

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ITIL® 4 Foundation

Curriculum

Master ITIL® 4 Foundation principles with our expert-led training. Gain essential IT service management skills, enhance career prospects, and achieve certification success!

Ratings

( 4.5 Ratings )

Live Online Classes starting on 01 January, 1970

ITIL® 4 Foundation

ITIL 4 Foundation Certification

Overview

The ITIL 4 Foundation certification introduces an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services. It provides a comprehensive understanding of the core concepts, principles, and practices of IT service management in the modern digital landscape.

 

Purpose

The ITIL 4 Foundation certification is designed for professionals who need to grasp the fundamental concepts of IT and digital service delivery. It is ideal for those looking to help their organization adapt to a new service management culture or those seeking to update their existing ITIL knowledge.

 

Key Concepts Covered

The ITIL 4 Foundation course will help you understand:

  • Modern IT and Digital Service Operations: Learn how contemporary IT and digital service organizations operate within the framework of ITIL.

  • Value Streams: Discover how value streams enhance speed and efficiency in service delivery.

  • Cultural and Behavioral Principles: Understand how these principles guide work practices that benefit the broader organization.

  • Service Management Terms and Concepts: Gain proficiency in commonly-used service management terminology and concepts.

 

Target Audience

This certification is suitable for:

  • Professionals at the beginning of their ITIL 4 journey.

  • Individuals looking to update their existing ITIL knowledge.

  • Anyone interested in understanding and implementing IT and digital service management best practices within their organization.

 

Training

ITIL 4 Foundation training courses are offered by accredited training organizations in various formats. To find a suitable training provider, use the training search tool provided by the certification body.

 

Examination Format

  • Number of Questions: 40

  • Question Type: Multiple choice

  • Passing Marks: 26 out of 40 (65%)

  • Duration: 60 minutes

  • Exam Type: Closed book

(4.5 Ratings)

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