M55408A : Office 365 Administration and Troubleshooting

The M55408A : Office 365 Administration and Troubleshooting course is designed for IT professionals who are involved in the administration, configuration, and troubleshooting of Microsoft Office 365 services. This course offers comprehensive Office 365 implementation training to help learners understand how to manage and maintain the Office 365 environment effectively. Through a series of modules, participants will learn Office 365 administration and become adept at using various tools and techniques to solve common issues.

Each module focuses on different aspects of Office 365, from understanding the services and licensing to in-depth administration of Exchange Online, SharePoint Online, Teams, and security compliance features. Practical lab exercises reinforce learning, ensuring that attendees gain hands-on experience. By the end of the course, participants will have the necessary skills to ensure smooth and efficient operation of their organization's Office 365 implementation.

Audience Profile:

This course is aimed at IT professionals and system administrators that have some experience administering and configuring Microsoft 365, but want to gain an insight into troubleshooting Microsoft 365. IT pros considering this course require good working experience with Microsoft 365 services.

Prerequisites:

• Basic knowledge of IT principles and an understanding of general IT practices

• Working experience with Windows Server administration, including roles and features

• Familiarity with basic networking concepts such as DNS, DHCP, and IP addressing

• Experience managing Windows Client operating systems such as Windows 8 or Windows 10

• Fundamental understanding of Microsoft Office 365 products and services

• Awareness of basic Microsoft security and compliance concepts

• Some experience with Active Directory Directory Services (AD DS) concepts and management

• Basic experience or understanding of Windows PowerShell command-line interface

Course Outline:

Module 1: Office 365 services
This module describes the features of Office 365 and identifies recent improvements to the service. It also identifies licensing options, describes the process of Office 365 tenant configuration, and lists appropriate Office 365 client options.

Lessons

• Overview of the Office 365 services

• Overview of Microsoft 365 and Office 365 licensing

• Microsoft 365 tenant configuration

• Office 365 clients

Labs:

• Setting up a Microsoft 365 lab environment

• Configuring Office 365 Services

Module 2: Office 365 administration, tools, and techniques
This module describes how to manage Office 365 by using the administrative portals and Windows PowerShell. It also explains how to manage administrative access and troubleshoot administration in Microsoft 365.

Lessons

• Managing Office 365 with the administrative portals

• Managing Office 365 with Windows PowerShell

• Managing administrative access in Microsoft 365

• Troubleshooting administration in Office 365

Labs:

• Using the Microsoft 365 admin center

• Administering Office 365 with Windows PowerShell

• Configuring role-based administration

• Troubleshooting administrative issues in Office 365

Module 3: Administering and troubleshooting directory synchronization and directory objects
This module describes directory synchronization and federation. The module explains how to manage Microsoft Azure Active Directory Connect (Azure AD Connect) and user and group objects in Office 365. Additionally, it describes how to troubleshoot objects and directory synchronization in Office 365.

Lessons

• Overview of directory synchronization and federation

• Azure AD Connect management

• Managing user and group objects in Microsoft 365

• Troubleshooting objects and directory synchronization in Office 365

Labs:

• Configuring Azure AD Connect

• Administer Office 365 by using the Microsoft 365 admin center and Office 365 services admin centers

• Administer Office 365 by using Windows PowerShell

• Managing password policies in Microsoft 365

• Troubleshooting synchronization issues with user objects in Microsoft 365

Module 4: Administering and troubleshooting Exchange Online
This module describes the subscription options and roles in Exchange Online. It explains how to administer Exchange Online recipients and client access policies in Exchange Online and how to troubleshoot Exchange Online.

Lessons

• Overview of Exchange Online management

• Administering Exchange Online recipients

• Administering client access policies in Exchange Online

• Troubleshooting Exchange Online

Labs:

• Configuring and administering Exchange Online recipients

• Configuring delegated administration

• Configuring client access policies

• Troubleshooting Exchange Online

Module 5: Administering and troubleshooting Teams
This module describes Teams and explains how to administer, manage, and troubleshoot Teams.

Lessons

• Overview of Teams

• Administering and managing Teams

• Creating and managing teams in Teams

• Troubleshooting Teams

Labs:

• Configuring Teams organization settings

• Configuring Teams user settings

• Creating and managing teams

• Troubleshooting Teams client issues

Module 6: Administering and troubleshooting SharePoint Online
This module describes how to configure SharePoint Online settings and site collections and external user access to SharePoint Online. It also explains how to manage Microsoft OneDrive for Business synchronization and how to troubleshoot SharePoint Online.

Lessons

• Overview of SharePoint Online management

• Administering SharePoint Online site collections

• Administering external users in SharePoint Online

• Configuring OneDrive for Business

• Troubleshooting SharePoint Online and OneDrive for Business

Labs:

• Configuring SharePoint Online settings

• Creating and configuring a SharePoint site collection

• Configuring and verifying external user sharing

• Configuring OneDrive for Business

• Troubleshooting SharePoint Online and OneDrive for Business

Module 7: Planning and deploying Microsoft 365 Apps for enterprise
This module describes Microsoft 365 Apps for enterprise. It also explains how to plan and manage user-driven Microsoft 365 Apps for enterprise deployments and how to troubleshoot the deployments.

Lessons

• Overview of Microsoft 365 Apps for enterprise

• Managing Microsoft 365 Apps for enterprise deployments

• Troubleshooting Microsoft 365 apps deployments

Labs:

• Preparing Microsoft 365 Apps for enterprise installations

• Managing user-driven Microsoft 365 Apps for enterprise installations

• Managing centralized Microsoft 365 Apps for enterprise installations

• Troubleshooting Microsoft 365 Apps for enterprise deployments

Module 8: Administering and troubleshooting Office 365 compliance and security
This module describes the compliance features in Office 365. It explains how to administer Azure Information Protection and the compliance features in Office 365, how to configure and administer email security in Office 365, and how to troubleshoot Office 365 compliance and protection.

Lessons

• Overview of compliance features in Office 365

• Administering information protection in Office 365

• Administering compliance features in Office 365

• Configuring and administering email security in Office 365

• Troubleshooting Office 365 compliance and protection

Labs:

• Configuring and verifying Azure Information Protection in Office 365

• Configuring compliance features

• Configuring email protection

• Troubleshooting security and compliance