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MB - 230 : Microsoft Dynamics 365 Customer Service

Audience Profile:

This course is designed for Dynamics 365 Customer Engagement Functional Consultants who are responsible for configuring and implementing the Dynamics 365 Customer Service application. It is also suitable for professionals who need to understand how to leverage Dynamics 365 to enhance customer service processes and improve customer interactions.

At Course Completion, You Will Be Able To:

Install and configure the Dynamics 365 Customer Service app.
Identify and address common customer service scenarios.
Complete the case resolution process effectively.
Analyze customer service data to gain insights and drive improvements.
Automate case management and record processing to streamline operations.
Create and utilize knowledge articles to assist with customer inquiries and support.
Establish and manage entitlements and service level agreements (SLAs) to ensure service quality and compliance.

Prerequisites:

Basic understanding of Dynamics 365 and its applications.
Familiarity with customer service processes and principles.

(4.6 Ratings)

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Live Online Training (Duration : 32 Hours)

Guaranteed to run classes as per your convenient time zone

Industry experienced & certified trainers

Query Handling session by technical expert after 2 month completion of training

Career path counselling

Custom tailored training as per the requirement

Exam assistance

Exam Mock papers

100% Quality assurance with certified & industry experienced Traine

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Download Course Contents

Audience Profile:

At Course Completion, You Will Be Able To:

Install and configure the Dynamics 365 Customer Service app.
Identify and address common customer service scenarios.
Complete the case resolution process effectively.
Analyze customer service data to gain insights and drive improvements.
Automate case management and record processing to streamline operations.
Create and utilize knowledge articles to assist with customer inquiries and support.
Establish and manage entitlements and service level agreements (SLAs) to ensure service quality and compliance.

Prerequisites:

Basic understanding of Dynamics 365 and its applications.
Familiarity with customer service processes and principles.

SpireTec solutions is the latest technology enabled I.Tmanagement training company specialized in offering 1500+ courses with the state of art training facilities backed by a team of industry experts in various domains with assuring best quality services.

Since SpireTec provides 24X7 training and support for your training needs is very adaptable to your time availabilities and offers customized training programs according to your availability and time zones of your contingent.

Because SpireTec aims for the personal & professional growth of you as individual & corporate as a whole, providing training on the latest and updated versions in the designated domains.

It is preferable but not mandatory to have domain experience in the area of your interest in which you want to opt training, supported by good English communication skills, a good Wi-Fi and computer or laptop system in case you want remote training.

Spire Tec aims and ensure to offer finest and world-class training to the participants by giving them a proper counselling and a guided career path by our industry experts which leads guaranteed success for you in the corporate world.

We offer online training (1-1, Group training), Classroom training, Onsite training with state of art facilities.

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