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  • MB - 260T00 : Microsoft Customer Insights - Data Specialty

The "Microsoft Customer Insights - Data Specialty" course is designed for data specialists working with Dynamics 365 Customer Insights. It covers how to implement solutions that provide insights into customer profiles and track engagement activities to enhance customer experiences and retention. Students will learn to unify customer data using prebuilt connectors, predict customer intent with advanced segmentation, and manage customer data effectively. The course begins with importing and transforming customer data and concludes with integrating the customer data platform with Power Platform and Dynamics 365 applications.

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Live Online Classes starting on 01 January, 1970

MB - 260T00 : Microsoft Customer Insights - Data Specialty

Audience Profile:

Candidates for this certification should be familiar with Dynamics 365 Customer Insights - Data and have experience with one or more additional Dynamics 365 apps. They should also have hands-on experience with Power Query, Microsoft Dataverse, the Common Data Model, and the Microsoft Power Platform. Knowledge of privacy, compliance, consent, security, responsible AI, and data retention policies is also important.

 

Prerequisites: none

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